FAQs
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Who makes the candles?
Savannah is our principal candlemaker. The candles are made-to-order and hand-poured in her home.
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How is Candles With Heart certified clean?
We only source our fragrances from CandleScience's Clean Scents program. They are free from phthalates, carcinogens, mutagens, reproductive toxins, organ toxins, and acute toxins. Free from all the yucky stuff you shouldn't be breathing in.
That means that the wax, wick, and scent blends are all cleaner than your average store-bought candle. The candlemaker was inspired to find something cleaner to burn while she was pregnant and now that she has a child with a heart condition.
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Where do we ship? And, do we gift wrap?
At this time, we can ship within the United States of America. There is a tracking number with each purchase.
We do not offer gift wrapping at this time.
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How do we source our vessels?
All of our vessels are second-hand vintage glass and crystal. Savannah hand-picks each one based on quality and appropriate shape for candle burning. She sources them from estate sales, flea markets, local vendors, and thrift stores.
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Do we offer custom scent blends?
Candles With Heart is open to custom orders and creating a personalized scent blend with you.
If interested, please email us at candleswithheartllc@gmail.com to get the conversation started.
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Are we able to alter scent blends to accommodate allergies?
Some scent blends can easily be reworked - subbing in similar scents to a pre-designed blend, but unfortunately, some cannot. For example, the candlemaker is allergic to beeswax, so our in-house pour station is free from all beeswax products.
If you have any concerns about allergies and would like to purchase a candle, we recommend emailing us at candleswithheartllc@gmail.com to discuss.
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How is Candles With Heart sustainable?
We focus on sourcing glass vessels that you can use again when your candle can no longer be burned anymore. Our mission is to create candles that give you a visceral experience while burning them, and leaves you with a vintage luxury glass or crystal vessel to use over and over again.
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How long does it take to ship and be delivered to me?
Our candles take one business week to create, another business week to allow for scent curing, and one last more to be shipped and delivered. So, from purchase, it is, on average, 3 weeks until it is on your doorstep.
As a gentle reminder, we are a one-woman business, run by a working stay-at-home Mom. We always ask for patience and grace! <3
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What makes a candle luxury?
There are a couple of things that set luxury candles apart from the average store-bought candle. For instance, the type of wax, wick, and fragrance oils all count!
At Candles With Heart, we use a slower-burning coconut-soy wax blend (even slower-burning than paraffin or palm wax). We source clean-certified fragrance scents through CandleScience, and we source vintage glass and crystal vessels that have a longer shelf-life than your average candle jar.
That is what makes luxury: product, sustainable sourcing, and intention.
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How long will my candle burn for?
That's a great question! Because our vessels come in different shapes and sizes, it does vary quite a bit. On average coconut-soy candles burn for about four to six hours per ounce.
Here is a quick breakdown of our average burn times:
4 oz ~12 to 20 hours
6 oz ~24 to 36 hours
8 oz ~32 to 48 hours
10 oz ~40 to 60 hours
12 oz ~48 to 72 hours
16 oz ~64 to 96 hours
32 oz ~128 to 192 hours
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How do I upcycle and use my vessel once the candle is finished?
In every purchase we provide an "Information" card, which will detail:
- how to burn your candle properly
- how to clean out your vessel once the candle has reached its last burn
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What happens if my candle breaks in transit? Do you offer returns, refunds, or exchanges?
All candles are marked as "Fragile" for extra care, but if your candle breaks in transit we will file a claim with the shipping company to receive a refund.
If this has happened to your candle, please hold on to both the candle and shipping box and email photographic evidence to candleswithheartllc@gmail.com.
However, we do not offer returns, refunds, or exchanges through Candles With Heart at this time. Each candle is made-to-order and custom, so we cannot accept them back.
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Who does Candles With Heart donate to?
At this time, we have two separate donation models:
1. For every candle purchase, we donate $5 of the overall profit.
2. For every wedding booking, we donate 10% of the overall profit.
Candles With Heart donates to multiple childhood heart organizations: Camp del Corazon, The Children’s Heart Foundation, and more!
We post donation contributions on Instagram as a form of transparency and celebration for helping heart warriors, like the candlemaker’s daughter.
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What does "limited time" mean for certain scents?
That means these specific scents (listened on our Scents page) will only be offered for a short amount of time. They may never come back again, so get them while they're around!
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Do we offer wholesale orders?
We are open to wholesale orders for the right fit in a partner.
If you're interested in purchasing wholesale from Candles with Heart, please contact us at candleswithheartllc@gmail.com.